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Building the Privileged Customer Experience

As we emerge from the Age of Information into the Age of the Customer¹,

there has been a need to reintroduce the knowledge worker as a key part of delivering the valued customer experience. The Age of the Customer might, in fact, best be defined as The New Age of Human Connections in Commerce.

With customers spending less and seeking greater value as they communicate through various channels, many companies now find themselves faced with an immediate need to invest in closing the customer knowledge gap so that they can deliver a valued customer experience.

We are glad you stopped by to learn more about how you can evolve your customer interactions capabilities to provide a more intimate customer experience each and every time you engage with your customer.

1. Competitive Strategy In The Age Of The Customer, Forrester Research, Inc., June 6 , 2011.


Solution Profile

Solution Profile

A summary snapshot of our Collaborative Customer Interactions Management solution business value.

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Join us for our webinar on "Competing in the Age of the Customer"

This webinar was hosted by Philippe Rosé, Editor IT Business Review at Best Practices International, and involved a discussion of the topic by the following panelists:

  • Title Henry Peyret
    Principal Analyst
    Forrester
  • Olivier LoiseauOlivier Loiseau
    Skill Group Manager, ECM
    Capgemini
  • Bertrand BlasquezBertrand Blasquez
    Pre-sales Engineer ECM
    IBM, France
Program Date: November 13, 2012
Length: 60 Minutes
Language: French

Listen to the previously recorded event, conducted in French, and now available on demand with English subtitles. Register Here.

Exclusive Content

  • New Business White Paper

    New Business White Paper

    Learn how to build the privileged customer experience from both a quality and a process efficiency standpoint.

  • 3 Minute Demo

    3 Minute Demo

    Learn how your organization can obtain a comprehensive view of customer interactions and be able to share them throughout the organization in real time.

Register now for access to exclusive content

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